How technology will drive a change in Collections and Arrears strategies

A talk by Richard South
Business Development Director, Target Group

09 November 2021, 12:00 PM

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About this talk

Rising debt and expectations of forbearance, treating customers fairly and good citizen outcomes means lenders and public sector organisations need to rethink their strategies for arrears and debt recovery.

Self-service and open banking can reduce intrusive time-consuming income and expenditure assessments, more accurately assessing ‘ability to pay.’ Dynamic personal payment plans and putting people in control of their payments at times and places that work for them can reduce debt and improve collection while increasing customer satisfaction and organisational reputation.

Find out how innovative approaches can deliver self-service, improve customer outcomes and debt recovery through a more personalised, less-intrusive approach.