Increased citizen engagement & cost savings with automation

A talk by Sam Johnston
CMO, BookingLive

10 November 2021, 04:30 PM

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About this talk

Improved Citizen Engagements

Considering the needs of all citizens, digital transformation automation solutions are having a substantial impact on both citizen experiences and local government budgets.

Charnwood Borough Council’s digital transformation report shows 85% of citizens were satisfied or very satisfied with new automation solutions – no one was dissatisfied.

91% of those that answered were satisfied or very satisfied with the ease of the new tools.

88% rated the new access to services good and above.

Attend this talk to hear qualitative and quantitative feedback on local government digital transformation automation systems, the impacts financially and the impacts on citizen engagement and newfound access to services.